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Troubleshooting: Referral Not Appearing or Stuck

CB referral troubleshooting with Config C context.

Updated this week

Troubleshooting: Referral Not Appearing or Stuck

Not in Marketplace

Verify Market was selected. Under Config C, only your Relo Director has the Marketplace tab.

No applicants

Check coverage area. Try Invite. Wait for cross-brand window.

Stuck status

Receiving party may not have signed (7-day deadline), update overdue, or Relo action needed.

Cannot find referral

Check with your Relo Director — under Config C they manage all referrals. Check Outbound/Inbound tabs.

Modified after awarding

All receiving parties notified. Check for update alert.

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