Coldwell Banker defaults to Managerial Only (Config C). Most agents cannot create referrals — only Relo Directors can.

Config C (default): Relos create all referrals, manage everything, have Marketplace. Agents view assigned only.

Config B: Agents draft, Relos approve.

Config A: Agents independent. Relos read-only, cannot create.

Only Relos change config. Per office. Existing referrals keep old rules.